FAQs

Fidelity Medical Billing LLC

  • What types of organizations does Fidelity Medical Billing work with?

    Fidelity Medical Billing works exclusively with private ambulance companies, private EMS providers, and volunteer fire departments. We do not offer billing services for doctor offices, dental practices, or other general healthcare facilities.
  • How is ambulance and EMS billing different from general medical billing?

    Ambulance and EMS billing requires transport-based coding, detailed medical necessity documentation, and adherence to strict payer guidelines that are significantly different from traditional healthcare billing. Our specialized expertise ensures your claims are processed correctly from the start.
  • Can you help reduce denied or unpaid ambulance claims?

    Yes. We specialize in denial management, claim follow-up, and direct payer communication to minimize denials and recover unpaid or underpaid claims, which helps maximize your revenue.
  • Do you work with volunteer fire departments that provide EMS transport?

    Yes. We have a thorough understanding of the unique needs volunteer fire departments face and offer billing services specifically designed for EMS transport, reporting requirements, and organizations with limited administrative resources.
  • How do your services improve cash flow?

    We accelerate payments by submitting clean claims quickly, following up on outstanding accounts, and managing aging accounts receivable. This approach results in faster reimbursements and more consistent revenue.
  • Will outsourcing billing reduce the workload for our staff?

    Yes. Our services remove the burden of insurance follow-ups, claim submissions, and payment tracking from your staff, allowing your team to concentrate on operations and patient care rather than administrative paperwork.
  • Do you handle both insurance billing and patient billing?

    Yes. We manage the complete billing cycle, including insurance claims submission, patient statements, and payment posting and collections.
  • What makes Fidelity Medical Billing different from other billing companies?

    Unlike general billing companies, we focus exclusively on ambulance, EMS, and volunteer fire department billing. This specialization means greater accuracy, faster reimbursements, and a comprehensive understanding of industry regulations.
  • How do I know if my current billing process is underperforming?

    Common indicators include high denial rates, large aging accounts receivable balances in the 60 to 90+ day range, and slow or inconsistent payments. We can evaluate your current process and identify areas for improvement.
  • How do we get started with Fidelity Medical Billing?

    Getting started is straightforward. Contact our team for a consultation, and we'll review your current billing setup, identify revenue gaps, and develop a customized plan for your organization.